Capital One · 23 hours ago
Manager - Learning Manager, Instructional Design (Hybrid)
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $139K/yr
5+ years expCapital One is seeking a dynamic manager to lead a team of Instructional Designers within their Customer Channels Performance Solutions Learning & Development team. The role focuses on creating custom learning strategies and delivering engaging learning experiences to support operations associates, while collaborating closely with business leaders and stakeholders.
Financial Services
No H1B
Responsibilities
Collaborate with other ID and learning leaders to establish processes, norms, and best practices that support learning design excellence, effective capacity planning, workload delegation, and resource prioritization
Keep abreast of learning tech and design trends, empowering your team to craft innovative, high quality learning solutions that accommodate diverse learning needs and resonate with learners
Consult and partner with L&D peers, key business stakeholders, and Lines of Business leaders to strategize an annual learning agenda and build innovative performance solutions
Establish and maintain relationships with business partners and stakeholders, serving as a trusted advisor to build learning solutions that balance urgency with quality and ensure operations associates are well prepared to perform their job and support our customers
Be in sync with business cycles and dynamics to anticipate learning needs, make informed decisions, and provide proactive recommendations that help leaders plan for what their workforce and performance needs will be in the current and future state
Work with other learning leaders to identify opportunities for team efficiencies throughout the learning design process or by leveraging existing materials
Run a well-managed team to deliver exceptional learning experiences with consideration for project scope, timelines, and business constraints
Coach and develop a team to be high performing learning professionals that follow quality standards, elevate the standard for learning solutions, and deliver results at the speed of business
Leverage data, business insights, industry trends, and input from Lines of Business stakeholders to ask strategic questions and recommend future learning strategies
Use structured problem solving techniques to ensure we are solving the right learning challenges, at the right time, with the right solutions
Distill and translate learning insights into clear, business-relevant narratives and impactful storytelling
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 5 years of people leadership experience
At least 3 years of experience in instructional design or instructional development
At least 3 years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)
At least 2 years of experience using Microsoft Office or Google Suite
Exceptional consultative and stakeholder engagement skills to understand business needs, facilitate robust discussions, make recommendations to internal clients, and translate data and insights into effective learning solutions
Demonstrated history of leading and managing a team of instructional designers and creative specialists, building a vision and roadmap for the team
Extensive expertise of adult learning best practice and innovations to inform the future of learning at Capital One
High-level of initiative, ownership, problem solving, and a solutions-oriented mindset
Demonstrated success collaborating with other L&D professionals to optimize processes, drive efficiencies, and adopt best practices and industry standards
Strong written and verbal communication, with the ability to influence stakeholders, peers, and associates at all levels
Ability to manage ambiguity, lead through change, and deliver in a fast paced, matrixed environment
Preferred
Bachelor's degree
6+ years of people leadership experience managing a group of learning professionals
4+ years of experience in instructional design or instructional development
4+ years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
2026-01-20
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase