Comply · 2 hours ago
Customer Support Representative - West Coast Hours
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $55K/yr
0+ years expComply is the leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking a Customer Support Representative to manage client account activations, respond to customer inquiries, and collaborate with technical teams to enhance customer satisfaction. The ideal candidate should possess strong problem-solving skills and a passion for providing exceptional customer support.
Business DevelopmentComplianceConsultingProfessional Services
No H1B
Responsibilities
Perform set-up and configurations within the Comply platform to effectively activate new client accounts
Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform
Prioritize incoming customer support cases in a high-volume, fast-paced environment
Manage support case details in our case tracking system
Respond to customer questions, update clients on project status, and troubleshoot issues promptly
Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
Provide efficient productivity and exceed client’s expectations for support
Qualification
Required
Must be open to working multiple West Coast hour shifts including: West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday. West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday. West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday
Bachelor's Degree with 0-3 years of work experience
Must be open to work evenings, occasional weekends, and/or holidays
Excellent customer-facing and communication skills, both written and verbal
Ability to accurately analyze and interpret data
Exceptional organizational and time management skills
Superior troubleshooting, resolution, and analysis skills
Ability to perform complex tasks and prioritize multiple projects
Preferred
Major in Accounting, Finance or Economics is a plus!
Previous experience in a high-volume call environment and/or customer support role is a plus!
Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Company
Comply
COMPLY provides and offers resources and consultation services on technical and professional skills for the compliance industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Stanton
Chief Executive Officer
Deepak Kaimal
Chief Technology Officer
Recent News
2025-08-21
Company data provided by crunchbase