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Intuitive.ai · 12 hours ago

Program Manager – CCaaS (Genesys)

Newtown Square, PA

Contract

Hybrid

Senior Level

Intuitive.ai is an innovation-led engineering company delivering business outcomes for enterprises globally. They are seeking an experienced Program Manager to lead a high-impact Contact Center as a Service (CCaaS) transformation initiative, responsible for managing the end-to-end implementation and migration from legacy contact center platforms to Genesys.

Information Technology & Services

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Mitesh Kumar

Responsibilities

Lead and manage the overall CCaaS program , including planning, execution, and delivery

Drive the migration of users from existing contact center systems to Genesys

Coordinate cross-functional teams including IT, vendors, business stakeholders, and leadership

Own program governance, reporting, timelines, risk management, and issue resolution

Ensure alignment between business requirements and technical implementation

Manage vendor relationships and third-party integrations

Oversee change management, user adoption, and transition activities

Provide regular status updates to executive stakeholders

Qualification

Genesys CCaaS implementationProgram managementContact center operationsPMP certificationStakeholder managementAgile certificationHybrid program managementCommunication skills

Required

Proven experience as a Program Manager on large-scale technology transformation initiatives

Strong hands-on experience with Genesys CCaaS implementations

Solid understanding of contact center operations and cloud-based platforms

Excellent stakeholder management and communication skills

Experience managing hybrid/on-site programs

Ability to work onsite 2–3 days per week in Newtown Square, PA

Preferred

Experience with large enterprise contact center migrations

PMP, PgMP, or Agile certification

Experience working in regulated or complex enterprise environments

Company

Intuitive.ai

Intuitive.ai | Engineering Breakthroughs Intuitive.ai is an AI-first innovation and engineering company helping enterprises transform with confidence.

Founded in 2012

Edison, New Jersey, USA

501-1000 employees

https://www.intuitive.ai/

H1B Sponsorship

Intuitive.ai has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (5)

2023 (4)

2022 (2)

2021 (2)

2020 (4)

Funding

Current Stage

Late Stage

Leadership Team

Jay Modh

Founder & CEO

Recent News

GlobeNewswire

Intuitive.ai Partners with Matilda Cloud to Accelerate Secure, Compliant AI and Cloud Modernization for Life Sciences

2026-01-19

Company data provided by crunchbase