Thorntons · 4 hours ago
Guest Service Representative (2pm-10pm)
Terre Haute, IN
Part-time
Onsite
New Grad, Entry Level
$15/hr - $16/hrThorntons is hiring Guest Service Representatives to provide exceptional service to guests in a fast-paced environment. The role involves maintaining store standards, preparing fresh food, and ensuring a welcoming atmosphere for all customers.
Food Production
Responsibilities
Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management
Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems
Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery
Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required
Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies
Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis
Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program
Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions
Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook
Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
Perform additional duties as assigned
Qualification
Required
Availability to work part-time between the hours of 2pm-10pm
Ability to deliver guest service with a 'how may I help you' attitude
Practice safe working habits that align with company safety rules
Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery
Prepare fresh food while meeting and maintaining food safety requirements and standards
Obtain necessary food safety and handling certifications as required
Follow all cash handling procedures as outlined in the Cash Handling Policy
Accurately account for and document price overrides, store use of merchandise, voids, returns and waste
Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis
Use suggestive selling techniques to suggest items to Guests that complement their purchases
Encourage Guest participation in the Refreshing Rewards loyalty program
Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans
Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
Follow the attendance policy and stay familiar with all company policies as outlined in Thorntons' Team Member Handbook
Embrace new company initiatives and technologies
Perform additional duties as assigned
Preferred
Previous experience in convenience, restaurant (quick-service and fast casual), retail, and hospitality industries
Previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager
Benefits
WEEKLY Pay Starting at $16.00 /HR + $1.00/HR from 10PM to 6 AM!
Plan to Win Bonus (paid quarterly)
Career Path – 45% of Management is Promoted from within!
Free Team Member Meal Benefit & Dispensed Beverages (during shift)
Flexible schedule
Company
Thorntons
Here at Thorntons, we’ve been crafting chocolate for over 100 years. That’s a lot of know-how that goes into each and every chocolate we make.
Founded in 1911
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-22Acquired
Company data provided by crunchbase