Dolead · 2 days ago
Customer Success Manager - NAM 2026
Cambridge, MA
Full-time
Hybrid
Mid Level
4+ years expDolead is a company that aligns marketing, sales, and data to enhance media investment effectiveness. They are seeking a Customer Success Manager to build client relationships, identify growth opportunities, and ensure client success through effective account management.
AdvertisingConsultingLead GenerationMedia and EntertainmentSearch EngineSocial MediaSoftware
Responsibilities
Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs
Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities
Design and execute account plans aligned with client objectives, tracking results and ensuring impact
Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets
Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback
Negotiate and close deals that support client goals while aligning with Dolead’s policies and process
Track and report on performance, using insights to adjust strategies and continuously improve
Resolve issues quickly and provide proactive support to keep clients satisfied and successful
Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients
Qualification
Required
Strong experience in Customer Success or Account Management (4+ years)
Track record of growing accounts and managing renewals
Enjoy building relationships, driving revenue, and making an impact
Preferred
Experience in digital advertising and/or home improvement services
Ease with numbers — bonus if you've worked with Looker or Tableau
Confidence presenting and leading conversations with clients
A self-starter mindset: proactive, motivated, and solution-oriented
Comfort in a fast-paced, international environment
Native-level English
Benefits
Transportation costs: reimbursement up to $100/month
Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)
Holidays: Flexible vacation time to promote a healthy work-life balance
Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
Diverse & multicultural environment: +13 nationalities represented
Culture: Fun company and team events because we play just as hard as we work
Company
Dolead
Dolead works alongside your existing marketing & sales team to generate high quality leads at a fixed cost per lead. It is a sub-organization of Dolead.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.59MKey Investors
Ring CapitalXAnge
2023-06-28Acquired
2018-07-03Series C· $15M
2014-09-30Convertible Note· $1.26M
Leadership Team
Arthur Saint-Père
Founder & CEO
Guillaume Heintz
Co-founder & CEO
Company data provided by crunchbase