Chase · 1 day ago
Trust & Safety Commercialization Operational Product Associate - Payments - Senior Associate
10410 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expChase is one of the oldest financial institutions, offering innovative financial solutions globally. As a Senior Product Associate in Trust & Safety, you will be responsible for enhancing product pipeline, increasing customer adoption, and ensuring a seamless onboarding experience by collaborating with various teams to drive customer satisfaction.
BankingFinancial Services
Responsibilities
Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Proficient knowledge of the product development life cycle
Preferred
Developing knowledge of data analytics and data literacy
Experience in product life cycle activities including discovery and requirements definition
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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