PNC · 3 weeks ago
Operations Work Lead Senior - PNC Wealth Management
OH - Cleveland (44114)
Full-time
Onsite
Mid, Senior Level
$37K/yr - $67K/yr
1+ years expPNC is a company that values its people as a competitive advantage. The Operations Work Lead Senior will oversee operations workflow, assist the team with complex transactions, and provide training and consultation to both internal and external customers.
BankingFinanceFinancial Services
No H1B
Responsibilities
Oversees operations workflow and assists team with executing complex transactions/processes
Monitors and coordinates operations workflow and resolves escalated issues
May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
Partners internally to identify, resolve, and provide guidance regarding escalations
May interact with external customers and third parties in completing transactions or resolving escalated issues
Coaches team members and provides applicable training
Leads team huddles/meetings and/or continuous improvement sessions
Provides input on team member performance and development
Provides consultation and advice to internal and external customers
Reviews existing processes and drives improvements/implementation
Updates standard operating procedures
Participates in and serves as subject matter resource for projects
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
Participates in risk mitigation activities
Verifies completeness and accuracy of procedures
Qualification
Required
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Accountability
Ensure Compliance
People Management
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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