Hillendale Home Care · 1 day ago
Community Partner (Outside Sales)
Palo Alto, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
4+ years expHillendale Home Care is a home care agency working with senior care clients in Contra Costa and Alameda counties, seeking a dynamic Home Care Community Partner to join their sales team. The role focuses on maintaining and developing community partner relationships to drive sales growth and generate referrals.
Assisted LivingElder CareHealth CareService Industry
Hiring Manager
Katie Tobias (Maxon)
Responsibilities
Responsible for business development within the senior care community including establishing partners and networks for direct client referrals and new service starts
Responsible for maintaining existing community partnerships and developing new partnerships and services within the region
Partner with Sales and Client Care leadership to align pricing plans to meet the demands of the market with a focus on gross margin
Review, update, and maintain current product and service offerings for clients and families, ensuring that all internal partners are appropriately trained on products and services offered
Responsible for working with community partners and clients to find the right care solutions and building relationships for business retention
Generate regular streams of new business by providing exemplary client service, regular referral marketing to the community, and leading and participating in community outreach events to spread brand awareness
Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc)
Communicate with family members and Client Care team to refine and improve client’s lives, ensuring a high client satisfaction based upon key performance metrics
Work with the Client Care team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan
Represent Hillendale at community events, upholding company values and high standards of care
Maintain accurate records on all prospective and active clients and referral sources
Present sales and other metrics to senior leadership including dashboard reporting
Qualification
Required
Bachelor's Degree in business management, marketing management or similar field
4+ years prior experience in a business development, account management, sales, and/or marketing role within the home care industry
Innovative business development skills with proven track record of new client acquisition and retention of existing clients through community partnerships and new business prospects
Excellent communication skills and the ability to anticipate the needs of customers
Strong sense of urgency and drive to grow the business
Demonstrated strong analytical skills
Possess strong problem solving skills and the ability to make sound judgment calls
Strong organizational and time management skills
Experience working in customer service programs and databases (CRM)
Advanced skills in Excel; solid experience working in Google Suite (Docs, Sheets, Slides, Gmail)
Must have clear driving record
Benefits
Healthcare benefits
401(k) plan
Paid time off
Company holidays
Fun, collaborative work environment
Company
Hillendale Home Care
Hillendale Home Care offers residence care services that include dressing aid, meal preparation, housekeeping, and medication reminders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Allen
Chief Marketing Officer
Company data provided by crunchbase