Anne Arundel County Office of Personnel · 1 day ago
Oracle Cloud ERP/Fusion Support Specialist (Systems Programmer II)
Annapolis, MD
Full-time
Onsite
Entry, Mid Level
2+ years expAnne Arundel County Office of Personnel is seeking an Oracle Cloud ERP/Fusion Support Specialist to provide technical support for their Oracle ERP applications. The role involves troubleshooting and resolving issues related to Finance, Purchasing, and Budget modules, while ensuring customer satisfaction and collaboration with business users.
Government Administration
Responsibilities
Provide timely technical support to end-users for Oracle Cloud ERP/Fusion applications
Diagnose, troubleshoot, and resolve common issues related to Finance, Purchasing, and Budget modules within Oracle ERP
Diagnose, troubleshoot and resolve common ERP interchange issues related to data coming into and leaving the system
Create and maintain Oracle ERP reports for operational needs
Collaborate with business users to understand their requirements and assist in finding solutions
Assist with the configuration, testing, and deployment of Oracle ERP enhancements and updates under guidance
Develop and maintain basic documentation for support procedures and common issues
Monitor system performance and report on areas for improvement
Participate in testing and validation of new features and functionalities
Work closely with other IT teams and Oracle support to escalate and resolve complex issues
Provide basic training and guidance to end-users on Oracle Cloud ERP functionalities
Qualification
Required
Experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role
Understanding of Oracle Cloud ERP/Fusion modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget
Understanding of financial processes, procurement workflows, and budgeting principles within an ERP context
Good customer service skills with a willingness to build positive relationships with users
Ability to diagnose and resolve common technical issues
Experience with incident management and ticketing systems
Good analytical, problem-solving, and communication skills
Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and two or more years of experience in telecommunications, computer operating systems, and database management
24/7 On-Call Availability Required
Background Check Required
A Hybrid work environment to include at least 2 days in the office
Preferred
Two (2) or more years of work experience as an Oracle ERP Support Specialist or similar role
Prior work experience in Oracle ERP modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget
Prior work experience and understanding of financial processes, procurement workflows, and budgeting principles within an ERP context
Prior work experience creating and integrating new interfaces for an Oracle ERP Implementation
Prior work experience in diagnosing and fixing issues with financial, budget, and purchasing data exchanges
Prior work experience with incident management and ticketing systems
Prior work experience in writing operational reports for an ERP system
Prior work experience with Oracle Integration Cloud (OIC) or other integration tools
Knowledge of SQL and Oracle database concepts
Familiarity with Local Government
Company
Anne Arundel County Office of Personnel
About the Office of Personnel The Office of Personnel's mission is to support Anne Arundel County Government employees who provide public services to our citizens.
Annapolis, Maryland, US
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Molly Jensen, SHRM-CP
Human Resources Business Partner
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