Resource Management Concepts, Inc. · 1 day ago
Workstation Technician
Washington, DC
Full-time
Onsite
Entry Level
$70K/yr - $85K/yr
2+ years expResource Management Concepts, Inc. (RMC) is seeking a Help Desk Representative to provide Tier 0, I, and II IT and cybersecurity support services for their Navy customer onsite at the Washington Navy Yard. The selected candidate will deliver critical end-user support to enhance availability, performance, and security of the WNY RDT&E network environment.
Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support for end-user systems, including computers, printers, and peripheral devices
Troubleshoot and resolve hardware, software, and network issues in a Windows environment
Support system imaging, computer rebuilds, token and account management, and preventive cybersecurity maintenance
Maintain functionality and performance for WNY end users and enterprise customers
Deliver Enterprise Service Desk/User Support services, including incident reporting, spillage management, and metrics tracking
Provide user support for the Navy's Microsoft 365 Flank Speed environment
Diagnose network issues and perform corrective actions to ensure system availability and performance
Qualification
Required
Active DoD Secret Clearance (required to start)
Minimum of 2 years of experience providing help desk support for networks, web applications, software, and hardware in a Windows operating environment
Possession of at least one of the following certifications: CompTIA A+ (CE), CompTIA Network+ (CE), SSCP, CCNA Security, CND
Must possess or complete Windows 11 certification or training within 6 months of hire
Additional or updated Microsoft training must be maintained throughout the period of performance
Benefits
Competitive paid vacation package with 11 paid federal holidays
High-quality, low-deductible healthcare plans
Pet insurance
Competitive 401K package
Company
Resource Management Concepts, Inc.
RMC is a dedicated small business provider of exceptional management and technology solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Memphis Business Journal
2023-10-05
Company data provided by crunchbase