Chatham University · 19 hours ago
Financial Aid Coordinator
Pittsburgh, PA
Full-time
Onsite
Entry Level
$40K/yr - $45K/yr
1+ years expChatham University invites applicants for the Financial Aid Coordinator position. The Financial Aid Coordinator helps current and prospective students access financial aid resources and understand how to manage their loans, while assisting in the overall operation of the financial aid department.
EducationKnowledge ManagementUniversities
Responsibilities
Advise students and families regarding financial aid opportunities offered by the institution, as well as federal, state, and alternative funding
Provide accurate information and interpretation of the rules, regulations and application procedures for the Free Application for Federal Student Aid (FAFSA) and any other financial aid programs available to students and their families
Explain federal, state, and institutional policies as they relate to financial aid eligibility
Responsible for providing outreach and support to new undergraduate students and their families to review the financial aid package and answer any questions, including documentation of all outreach in Financial Aid Management System
Responsible for packaging undergraduate student financial aid
Provides guidance on Financial Aid satisfactory academic progress (SAP) and the financial ramifications of not making progress towards a degree
Provides student loan information to all students and specialized assistance to students in danger of losing their financial aid eligibility due to not meeting SAP; and those whose aid has been suspended and are interested in how to have it reinstated
Completes proactive auditing to identify new undergraduate students who are unable to be packaged and completes follow-up via phone and e-mail to resolve packaging issues or discrepancies
Conduct meetings with prospective students and their families in person, virtually, or via phone to review financial award package, answer questions and ensure families are well informed about their financial options
Update document tracking with all paperwork received
Responsible for promptly responding to phone calls and e-mails from students and families
Assist with training of work-study student staff
Assist with Direct loan processing and error resolution
Updating Financial Aid Management System Document Tracking with loan paperwork received
Send reminders to students for all types of missing financial aid documents
Processes, monitors, and maintains outside scholarship payments for students
Keep current on regulatory updates by attending webinars and training
Help revise financial aid marketing materials and online documents and information for each new financial aid year
Completes reporting as needed
Occasional weekend and evening hours are required
Other duties as assigned
Qualification
Required
A Bachelor's degree is required
Must possess strong customer service skills and sensitivity to the needs of a diverse student population
Computer literacy and knowledge of Microsoft Office products including excel is required
The ideal candidate will have strong attention to detail, and possess excellent written, oral, analytical, and interpersonal skills
Preferred
One or more years of financial aid experience, including knowledge of federal and state financial aid regulations and programs is preferred
Familiarity with the student information system CampusVue/Anthology is helpful but not required
Company
Chatham University
Chatham University, founded in 1869, is located in the vibrant Shadyside neighborhood of Pittsburgh, PA.
201-500 employees
H1B Sponsorship
Chatham University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (3)
2022 (5)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Eileen Petula
Interim Chief Operating Officer
Bill Campbell
Vice-President of Marketing & Communications/Chief Experience Officer
Recent News
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