Central Bank · 3 hours ago
Customer Service Representative
St Louis, MO
Full-time
Onsite
New Grad, Entry LevelCentral Bank is seeking a Customer Service Representative to support the teller line while being cross-trained in new accounts. The role involves providing a variety of teller and new account services, handling customer transactions, and ensuring compliance with banking regulations while delivering exceptional customer service.
FinanceFinancial Services
Responsibilities
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of St. Louis guidelines
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special
Opens new accounts and performs account maintenance requests
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services
Participate in sales programs to generate new customers
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements
Acquire and maintain knowledge of all bank products and services
Attend all required training
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations
Qualification
Required
High school education or equivalent; or high school senior student working in school Cooperative Education Program
Basic math skills required
PC and typing skills required
Attention to detail required
Ability to maintain regular and punctual attendance
Ability to read, write, and speak English. Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Must possess good judgment skills and the ability to handle confidential information
Ability to work quickly and accurately, to analyze information and make decisions
Willingness to assume additional responsibilities/duties/projects as they arise
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Prior Banking experience a plus
Cash handling and customer service experience preferred
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
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