Harris Computer · 1 day ago
Client Success Executive - dbMotion
United States
Full-time
Remote
Senior Level
5+ years expHarris Computer is seeking a highly accomplished and results-oriented Senior Client Success Executive to join their dynamic team at Altera Digital Health. This pivotal role involves deepening strategic partnerships with key clients and ensuring maximum value realization from innovative solutions, driving client retention and growth.
Responsibilities
Serve as the primary, executive-level point of contact for a portfolio of strategic accounts, proactively developing and executing joint success plans that align Altera's capabilities with the client’s long-term strategic goals
Lead regular, high-value discussions with C-suite executives and senior leadership (e.g., CIO, CMO, VP of Clinical Operations) to review performance, address high-level business challenges, and solidify the partnership
Systematically track, measure, and articulate the ROI and business value derived from DB Motion solutions, ensuring clients fully leverage their investment to achieve their desired clinical and operational outcomes
Identify opportunities for partnership expansion and collaborate closely with our Sales and Client Delivery Executives
Act as the voice of the client internally, influencing product roadmap, service delivery standards, and operational processes to ensure an exceptional end-to-end client experience
Qualification
Required
5+ years of experience in a Senior Client Success, Strategic Account Management, or Consulting role within the enterprise software, Health IT, or Digital Health sectors
Exceptional ability to communicate, present, and build credibility with C-level and senior technical/clinical audiences
A strong understanding of the healthcare technology landscape, clinical workflows, and the financial/operational drivers of hospital systems and health networks
Demonstrated ability to develop and execute complex account strategies that result in measurable business outcomes, retention, and growth
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
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