Traba · 1 day ago
Strategy & Operations - Senior Manager (Customer Operations)
New York City, NY
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$150K/yr - $300K/yr
7+ years expTraba is a technology company focused on revolutionizing the staffing industry by connecting light industrial businesses with reliable talent. They are seeking a Senior Manager for their Strategy & Operations team to lead efforts in optimizing customer satisfaction and retention while driving revenue growth through strategic planning and cross-functional collaboration.
CRMLocalMarketplaceStaffing Agency
Responsibilities
Define and implement the strategy for Customer Strategy & Operations teams. Collaborate with key stakeholders to align the team’s objectives with Traba’s overall business goals
Own the optimization of customer related processes to ensure high levels of client satisfaction, retention, and upsell opportunities
Work closely with Product, Growth, Engineering, and Operations teams to identify customer pain points and deliver solutions that enhance the customer experience
Lead and mentor a growing team of individual contributors and people managers within the Strategy & Operations Associates. Provide ongoing guidance, foster a culture of continuous improvement, and promote professional growth at all levels
Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets
Ensure that customer feedback is captured and acted upon, leading efforts to improve the overall customer journey and reduce churn
Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and systems integrations
Oversee the seamless onboarding process for new clients, ensuring they experience immediate value from Traba’s services. Ensure the continued growth of existing accounts through a proactive approach to relationship management
Qualification
Required
7+ years in operations, strategy, account management, or customer success, with at least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams, coach team members, and manage cross-functional initiatives
Strong understanding of customer success methodologies, including onboarding, retention strategies, and building long-term customer relationships
Ability to develop data-driven strategies and measure success against KPIs
Excellent communication skills, with the ability to influence stakeholders at all levels and clearly convey complex ideas
A passion for scaling businesses, building teams, and improving operational processes
Preferred
Experience with product or engineering teams to develop customer-facing solutions
Knowledge of no-code tools like Retool or platforms for customer engagement
Familiarity with Account Management tools (Salesforce, Gainsight, etc.)
Benefits
📈 Start-up equity
💰 Competitive salary
🩺 100% paid health, dental, and vision coverage
🍽️ Free meals and snacks in the office
🚍 Commuter benefits
🏋🏽 Gympass benefit
✚✚ Additional: One Medical membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health
Company
Traba
Traba is a technology company that increases the productivity and potential of the industrial supply chain.
51-200 employees
H1B Sponsorship
Traba has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$45.6MKey Investors
Founders FundKhosla Ventures
2023-10-26Series A· $22M
2022-07-07Series A· $20M
2021-07-22Seed· $3.6M
Leadership Team
Mike Shebat
CEO & Co-Founder
Recent News
2025-12-16
The Business Journals
2024-02-12
2024-02-12
Company data provided by crunchbase