Charter Communications · 7 hours ago
Call Center Sales Representative
Largo, FL
Full-time
Onsite
New Grad, Entry LevelCharter Communications is a leading telecommunications company, and they are seeking a Call Center Sales Representative to maximize sales opportunities through inbound sales calls. The role involves acquiring new customers, upselling existing customers, and providing exceptional customer service during all sales transactions.
InternetMedia and EntertainmentTelecommunications
Hiring Manager
Evan Gill
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc
Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities
Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services
Promote and communicate current marketing campaigns and promotions
Work with other departments, as necessary, to resolve customer issues
Perform other duties as required by supervisor
Qualification
Required
Ability to read, write, speak and understand English
Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Demonstrated computer and consumer electronics skills
Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
Effective verbal and written communication skills
Effective organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to perform job at workstation for prolonged periods of time
Ability to work variable hours; may include weekends, holidays, and split days off
High school diploma or equivalent
Company
Charter Communications
Charter is a telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum.
Founded in 1993
10001+ employees
H1B Sponsorship
Charter Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (740)
2024 (427)
2023 (619)
2022 (654)
2021 (381)
2020 (414)
Funding
Current Stage
Public CompanyTotal Funding
$18.77BKey Investors
Maine Connectivity Authority
2026-01-06Post Ipo Debt· $3B
2025-08-18Post Ipo Debt· $2B
2024-05-09Post Ipo Debt· $3B
Leadership Team
Christopher L. Winfrey
Chief Operating Officer
John Bickham
President and COO
Recent News
2026-01-19
Fierce Network
2026-01-11
Company data provided by crunchbase