Walgreens · 1 week ago
Group Manager Centralized Services
6275 WINCHESTER BLVD,CANAL WINCHESTER,OH,43110-00000-01408-M
Full-time
Onsite
Mid, Senior Level
$78K/yr - $124K/yr
2+ years expWalgreens is a leading pharmacy and retail company that serves nearly 9 million customers daily across its extensive network of stores. The Group Manager Centralized Services is responsible for overseeing a team within Centralized Services, ensuring effective customer service and operational efficiency while fostering a culture of continuous improvement and team engagement.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided
Coordinates and controls the activities, plans and programs of the immediate staff
Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics
Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met
Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste
Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities
Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results
Qualification
Required
Bachelor's degree and at least two years of related experience; or High School diploma/GED and at least five years related experience and/or training; or equivalent combination of education and experience
Willing to be licensed as a Pharmacy Technician by state as granted by the state Board of Pharmacy and/or nationally recognized certification agency
Experience in identifying operational issues and recommending and implementing strategies to resolve problems
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience building and maintaining relationships within a team
Intermediate level skill in Microsoft Office Suite (MS Excel, Word, for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling; inserting headers, page breaks, page numbers and tables and/or adjusting table columns
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)
Preferred
Master's degree/MBA
Experience with a Lean Six Sigma environment
Six Sigma Certification
Experience applying knowledge of Workforce Management Systems (WMS)
Experience directly managing people, including hiring, developing, motivating, and directing people as they work
Experience with project management (for example: planning, organizing, delegating, allocating, and managing resources to bring about a successful completion of specific project goals and objectives)
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase