JUNK Brands · 1 week ago
Customer Order Processor 1
Bentonville, AR, US
Full-time
Onsite
Entry Level
1+ years expJUNK Brands is seeking a Customer Order Processor 1 to provide exceptional customer service and operational support. The role involves managing customer orders, coordinating with various departments, and ensuring prompt responses to customer inquiries.
FashionManufacturingRetail
Responsibilities
Manages daily customer support for domestic and imports, including order entry, tracking statuses of orders, changes & returns, reviewing open orders, and onboarding new customers
Coordinates with other departments such as Sales, Purchasing, BI, Warehouse operations and other departments as needed to mitigate delays and facilitate prompt customer responses
Demonstrates ability to communicate effectively and professionally, both written and oral with external customers and internal teammates
Manages all work queues including phone, emails, production & EDI as required by network
Review, update and process program sheets as needed
Submit project forms to warehouse when necessary
Effectively & proactively provides solutions to customers when issues arise
Demonstrates proficiency in Outdoor Cap systems, basic computer knowledge, typing ability and MS Office tools, utilizing multiple programs fluently to do daily assigned work
Acts with strong ethical integrity in all situations, upholding the company’s Mission, Vision, and Value Statements
Qualification
Required
High School Diploma/GED or equivalent years of experience
1-3 years customer service or business administration experience
Strong time management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment
Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers
Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors
Demonstrates ability to communicate effectively and professionally, both written and oral with external customers and internal teammates
Demonstrates proficiency in Outdoor Cap systems, basic computer knowledge, typing ability and MS Office tools, utilizing multiple programs fluently to do daily assigned work
Acts with strong ethical integrity in all situations, upholding the company's Mission, Vision, and Value Statements
Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product
Required to have close visual acuity to perform computer tasks and operate other office machinery
Able to hear and effectively communicate with peers
Able to hear a telephone ring
Able to move 10-20 lbs occasionally throughout the day
Preferred
Prior experience with Exenta, QuickTurn, Magento, PDS, PowerApps and Salesforce is a plus
Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems
Company
JUNK Brands
JUNK Brands is specializing in designing, manufacturing & distributing headbands through a complete Omni-channel work environment.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-22
Company data provided by crunchbase