Sharp HealthCare · 3 hours ago
Occ Med Patient Service Representative - SRS Float Pool - Variable Shift - PRN
San Diego, CA
Full-time
Onsite
Entry Level
$27.66/hr - $35.66/hr
1+ years expSharp HealthCare is seeking an Occ Med Patient Service Representative to perform scheduling, reception, and other department operational tasks. The role involves providing excellent customer service, maintaining confidentiality, and supporting financial responsibilities while ensuring effective communication with clients and co-workers.
Health CareNon Profit
Responsibilities
Performs scheduling, reception, and other assigned department operational tasks
Participates in customer service performance improvement projects
Validates messages by clarifying expectations and verifying understanding of agreements/action plans
Uses effective interpersonal skills that are age appropriate with customers
Uses special needs resources (translation, phone services) to communicate with customers that speak another language or have hearing/speech disorders
Establishes effective working relationships between internal and external customers
Seeks opportunities for feedback to improve effectiveness of own communication
Integrates learning into changes in behavior, approach, and actions
Greets clients, MDs, referral sources and staff with eye contact, smiling & acknowledging person by name
Explains provider delays to client
Assists provider by getting client started on any initial paperwork
Maintains confidentiality according to department policy
Responds to client and co-worker needs & concerns as appropriate
Demonstrates flexibility in work practices
Supports organizational cost containment
Takes initiative in using time effectively
Actively sets priorities and adjusts to unscheduled situations
Accepts responsibility for own actions and outcomes
Initiates communication with others to ensure job is completed successfully
Treats customers and co-workers with dignity and respect
Is open and responsive to the diverse experiences and backgrounds of other people
Demonstrates respect and appreciation for individual, cultural and age-specific relationships
Consistently displays commitment and support of decisions
Establishes effective working relationships between internal and external customers
Accepts feedback about effectiveness of own communication
Integrates learning into changes in behavior, approach, and actions
Works cooperatively with co-workers to accomplish goals
Supports others in work completion
Stays informed through staff meetings, electronic communication, in-services, and educational opportunities
Shares and provides information with others
Initiates communication with others to ensure job is completed successfully
Knows own strength and weaknesses
Delivers answers and solutions within the agreed upon timeframe
Responds with acceptance and understanding to diversity in the workplace (e.g., cultural, age, opinion, style, etc.)
Effectively communicates with co-workers despite individual differences
Decisions reflect the Sharp HealthCare Mission, Values, and Philosophy
Cooperates with initiatives to improve work processes
Tries new ideas and new ways of doing things with guidance
Notifies appropriate resources when issues or problems arise
Completes quality assurance monitoring tools as specified for department
Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans
Makes sound decisions and demonstrates ability to handle situations not covered by written or verbal instructions
Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed
Completes quality-monitoring tools as specified
Keeps abreast of new developments in field, discipline, or functional area
Answers telephones within 3 rings and in a professional manner
Transfers calls appropriately
Takes complete messages
Completes client scheduling per department policy
Works with service provider to maintain efficiencies in scheduling
Qualification
Required
H.S. Diploma or Equivalent
1 Year customer service experience
Must have customer service skills
Must have computer skills
Preferred
Medical or hospital setting experience
Company
Sharp HealthCare
Sharp HealthCare is a not-for-profit integrated regional health care delivery system based in San Diego, Calif.
10001+ employees
H1B Sponsorship
Sharp HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Dan Exley
Vice President of Clinical Systems
Recent News
Medical Xpress - latest medical and health news stories
2026-01-07
2025-12-27
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