RaceTrac · 22 hours ago
HR Operations Specialist
200 Galleria Parkway SE Suite 900 Atlanta, GA 30339
Full-time
Onsite
New Grad, Entry LevelRaceTrac is a company focused on serving its customers with energy and innovation. The HR Operations Specialist serves as the first point of contact for employee and manager inquiries, providing accurate support and resolving cases while ensuring compliance with HR policies.
Food and BeverageOil and GasRetail
Responsibilities
With exceptional customer service at the forefront, uses case management tools to respond to and tracks employee and manager inquiries within a defined SLA. May involve coordinating across multiple partners or escalating as appropriate
Administers all HR operations process support for employees and supervisors, including pre-hire, onboarding, and offboarding needs
Conducts data audits and executes corrective actions across multiple HR systems. Processes pertinent data changes as is appropriate
Services employee queries involving general operations or programs (e.g., new onboarding, general benefits related questions, employment verifications tasks, Workday navigation, etc.)
Supports requests for information including employment verifications, subpoena requests, personnel file requests, etc
Follows prescribed guidelines as it relates to protection of sensitive information, confidentiality, etc
Creates and maintains effective FAQs and canned responses for commonly asked questions
Identifies gaps in processes, procedures, scripts, and FAQs, and creates and documents solutions for these gaps; knowledge share with other team members as appropriate
Additional duties as may be assigned from time to time
Qualification
Required
Strong interpersonal skills with the ability to deliver a positive employee experience
Excellent verbal and written communication; ability to explain HR processes clearly and professionally
Working knowledge of MS Office (Outlook, Teams, Excel) and Google Suite (Docs, Sheets)
Ability to interpret guidelines and apply judgment to resolve inquiries
Strong attention to detail and time management; proven ability to meet SLAs
Working understanding of HR principles, practices, and procedures
Bachelor's degree or equivalent combination of education and experience
Preferred
Operational experience with HCM tools and ticketing platforms; Workday and ServiceNow strongly preferred
Familiarity with HRIS reporting and troubleshooting
Experience in high-volume, fast-paced environments
HR certifications (PHR, SHRM-CP) a plus
Prior experience in an HR shared services environment strongly preferred
Company
RaceTrac
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934.
Founded in 1934
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Karla Ahlert
Chief Financial Officer
John Lukas
CIO and Vice President
Recent News
GlobeNewswire
2026-01-07
2025-12-30
2025-11-25
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