Memorial Health · 2 days ago
PATIENT REGISTRATION SPEC I
Jacksonville, IL
Part-time
Onsite
Entry Level
$16/hr - $23.64/hr
1+ years expMemorial Health is seeking a Patient Registration Specialist I to assist in providing access to services at the hospital. The role involves processing patient registration information, ensuring accuracy, and performing financial collections while maintaining compliance with legal and ethical standards.
EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness
Responsibilities
Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding
Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput
Actively supports patient/family centered care by actions and attitude that demonstrates service excellence
Identifies customer service concerns and resolves and/or initiates service recovery
Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information
Notifies and explains financial obligation to the patient/guarantor in a compassionate manner
Provides resources for financial assistance
Stays abreast of insurance and billing codes updates
Verifies Medicare Medical Necessity and issues ABNs for none covered services
Issues and explains insurance waivers, as necessary
Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately
Performs other related work as required or requested
Qualification
Required
High School diploma or equivalent required
One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable
Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience
Previous experience in Patient Access is highly desirable
Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement
Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization
Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems
Must demonstrate detail orientation, critical thinking, and problem solving ability
Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations
Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations
Ability to effectively manage competing priorities and work independently in a rapidly changing environment
Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families
Preferred
Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims
Company
Memorial Health
Memorial Health offers patient care, education, and research services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charles D. Callahan, PhD, MBA, FACHE
President Memorial Hospital Group/President & CEO Springfield Memorial Hospital
Edgar J. Curtis
President and Chief Executive Officer
Recent News
2025-12-11
2025-11-10
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