EHS Insight · 6 hours ago
Customer Success Implementation Specialist
United States
Full-time
Remote
New Grad, Entry LevelEHS Insight, a StarTex Software brand, is dedicated to revolutionizing environmental, health, and safety practices. The Customer Success Implementation Specialist is responsible for understanding and implementing customer business requirements in EHS Insight, providing ongoing support, and configuring the software to meet client needs.
Enterprise SoftwareSoftwareSustainability
No H1B
U.S. Citizen Only
Responsibilities
Become a product expert and work toward improving our Platform
Gather Customer business requirements, determine the best solution and implement said solution in EHS Insight
Act as the technical point of contact to the client’s project team and work with clients to configure EHS Insight to their needs
Diagnose, debug, and document issues in the Platform
Provide timely responses to high priority tickets and incidents
Work under limited supervision with considerable latitude for personal initiative
Respond to customer inquiries through our ticketing solution, FreshDesk
Assist the client in understanding the API, and setting up roles, modules, reports, etc
Conduct demos and meetings regarding integration planning and configuration
Qualification
Required
Knowledge and experience with SQL Server Queries, XML, JSON, and JavaScript
Understanding of API's and how to call them using Postman
Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
Ability to be flexible and work analytically in a problem-solving environment
Excellent communication (written and oral) and interpersonal skills
Strong organizational, multi-tasking, and time-management skills
Ability to work successfully across different departments and teams
Excellent analytical and problem-solving skills
Efficiently work under deadlines to complete assigned tasks
Ability to exhibit resourcefulness in resolving issues
A working understanding of web technology and browser-based applications (API's, SaaS, web platforms, etc.)
Experience supporting SaaS based software systems and working with customers to determine their technical issues
Preferred
Environmental, Health and Safety experience is a big plus
C# or Visual Basic experience
Writing code to call API's and manipulate data
Business Analyst experience a plus
Benefits
Unlimited PTO
Excellent health benefits
Dental and Vision
401(k) and employer match
Work from home 100% remote
Company
EHS Insight
EHS Insight develops and markets environmental, health and safety software. It is a sub-organization of StarTex Software.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Stevens
CTO
Recent News
2025-12-09
2025-12-09
Company data provided by crunchbase