MeBe · 2 days ago
Site Operations Manager- ABA
Mesa
Full-time
Onsite
Entry, Mid Level
$29/hr - $34/hr
2+ years expMeBe is a provider of evidence-based therapies for children with autism and other special needs, dedicated to empowering families and communities. They are seeking a Site Operations Manager to oversee non-clinical operations at the Spring Learning Center, ensuring efficiency, compliance, and a positive client experience.
ConsultingHealth CareTherapeutics
Responsibilities
Serve as the primary operational leader for the Learning Center, overseeing all non-clinical operations to ensure day-to-day efficiency, consistency, and readiness
Collaborate closely with cross-functional partners, including Revenue Cycle, Contracts and Credentialing, Scheduling, Business Development, Recruiting, and People Operations, to address site-specific needs and support broader organizational goals
Implement, monitor, and enforce company policies, procedures, and compliance standards, ensuring operational alignment and regulatory adherence
Partner with Scheduling to optimize billable utilization, proactively reduce cancellations, and minimize gaps in service delivery
Monitor staff and client attendance patterns to support appropriate scheduling coverage, operational efficiency, and continuity of care
Oversee facility operations, including safety, cleanliness, and overall readiness; conduct quarterly safety inspections and lead required emergency drills, such as fire drills
Manage operational resources by tracking and ordering supplies, maintaining equipment, and coordinating repairs and vendors as needed
Support Learning Center administrative functions, including document management, internal coordination, site events, and approved social media or community updates
Oversee the full client lifecycle, including onboarding, ongoing monthly check-ins, and discharge planning, ensuring a smooth, supportive, and well-communicated experience for families at every stage
Serve as a visible point of contact for families and visitors, greeting guests and maintaining a professional, welcoming, and family-centered environment within the Learning Center
Monitor and maintain high client satisfaction through proactive communication, early identification of concerns, and timely issue resolution
Advocate for client and family needs by partnering closely with the Clinical Team to address questions, concerns, and service adjustments
Support client retention and responsible growth by thoughtfully introducing additional MeBe services when aligned with family needs and clinical recommendations
Ensure documentation and follow-through related to client interactions, feedback, and resolutions are completed accurately and in a timely manner
Monitor daily site operations and workforce performance, proactively identifying and addressing issues that impact service delivery, morale, or compliance
Partner with Recruiting and People Operations to support assigned recruitment, onboarding, performance reviews and retention initiatives, ensuring staffing aligns with operational and client needs
Provide non-clinical coaching, timely feedback, recognition, and corrective discipline in alignment with company policy to reinforce accountability, uphold performance standards, and support consistent expectations across the team
Foster a high-performance, respectful, and professional work environment that supports clinician success and positive client outcomes
Qualification
Required
2+ years of experience in an operations, administrative, or coordination role, preferably in healthcare, behavioral health, education, or a service-based environment
Experience supporting day-to-day operations, scheduling, staffing coordination, or administrative workflows
Strong organizational and time-management skills with the ability to manage multiple tasks and priorities in a fast-paced setting
High attention to detail and follow-through, particularly when working with schedules, attendance, progressive discipline and documentation
Ability to communicate clearly and professionally with families, staff, and internal teams
Comfort using scheduling systems, spreadsheets, and basic reporting tools; experience with healthcare or workforce systems is a plus
Ability to follow established processes, policies, and compliance requirements consistently
Willingness to learn and adapt quickly in a hands-on, operational role
Team-oriented mindset with the ability to collaborate effectively across functions
Dependable, punctual, and able to work onsite M-F during business hours
Benefits
29 PTO Days
Medical, Vision, Dental for eligible employees
Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance
Invest in your mental health with access to free mental health sessions
Protect your pet with discounted pet insurance
Secure your future with our 401k program
Unlimited employee referral bonuses
Tuition discounts available to all employees through our University Partnerships
Expansive treatment spaces in applicable locations
Company sponsored, fun events for everyone
Company
MeBe
MeBe is a San Diego based company that provides Applied Behavior Analysis Therapy, Speech & Language Therapy, Feeding Therapy.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Bunt
Chief Executive Officer & Co-Founder
Company data provided by crunchbase