Pinellas County Government · 1 day ago
Animal Services Representative
Largo, FL
Full-time
Onsite
Entry Level
2+ years expPinellas County Government is seeking an Animal Services Representative to provide customer service, clerical support, and animal care at their animal control shelter. The role involves greeting visitors, facilitating services, ensuring animal welfare, and performing various administrative tasks while maintaining a high standard of customer service.
Service Industry
Hiring Manager
Rebecca Geiger, PHR
Responsibilities
Demonstrate excellent customer service attitude and skills, both in person and over the phone
Greets and welcomes all visitors to Animal Services
Facilitates all major services that residents seek with department, knowledgeable about animals & policies and positive problem solver for customers & animals that come to Pinellas County Animal Services
Proactively responds to customer needs, utilizing knowledge about various pet breeds, dog and cat characteristics, and county policies and procedures to help facilitate excellent customer service
Completes all animal and customer service transactions
Performs computer related duties including encoding data, data entry and retrieval, and routine computer operations
Produces business correspondence, reports, and documents
Performs routine cashier, billing, receipt, clerical and filing duties
Checks for licensing and inoculation of animals admitted to kennel; records animal history, weight, food intake, and license tags, microchips, or vaccination/license tags
Helps customers in adopting, finding a lost pet, animal intake for strays and surrenders, renewing licenses or seeking assistance offered by other programs in the department such as nuisance complaints
Rotates duties from working directly with customers in person to answering phones and doing research related to lost animals, processing mail from customers and other administrative support
Performs cleaning, feeding and any other (care or custodial) activity required to maintain animal welfare in Adoption Area
May be required to keyboard up to 35 wpm depending on area of assignment
Performs related work as assigned or required
Qualification
Required
At least 3 months of animal care/training experience or coursework in veterinary technology; or
At least 2 years of office support experience dealing with administrative matters, customer accounts, and experience in the use of computers and general office equipment within the veterinary field; or
An associate degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience in veterinary technology; or
A bachelor's or higher-level degree with major course work in veterinary technology
Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report
Work in close proximity with animals (cats and dogs) and handle animals safely
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations
Ability to work on-site at the Animal Services facility located at 12450 Ulmerton Road, Largo FL 33774
Preferred
Proficient in cash handling skills
Experience in providing good customer service in a difficult environment
Benefits
Members of the Florida Retirement System (FRS) with investment and pension options
Deferred compensation programs
Wellness centers
Company
Pinellas County Government
A dynamic career awaits you at Pinellas County Government. Our over 3,000 employees deliver first class service and make a difference in the community.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
The Duke Energy Foundation
2021-12-20Grant· $0.06M
Leadership Team
Rakesh Patel
Deputy CIO & Innovation Officer, Director of Technology
Recent News
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2025-05-28
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2025-04-26
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