Fifth Third Bank · 21 hours ago
Mail Center Weekend Manager Fri-Mon
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
3+ years expFifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Mail Center Weekend Manager to oversee the operations of the Mail Services team, ensuring productivity and quality standards are met while managing staff and resources effectively.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Plans, assigns and monitors the workflow of a group of employees across within Mail Services, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained
Track and report production data
Ensures that production requirements are met daily, overnights are delivered daily, mail is metered, interoffice mail is delivered and picked up, and branch mail is delivered
Serves as a Bancorp resource for any internal customer questions regarding Mail Services
Ensures that all Statement Processing output is produced and mailed within quality and Service Level Agreement standards
Ensures that all Print Services output is produced within quality standards
Ensures that the area is sufficiently staffed, and that the staff is adequately trained
Reviews area operational procedures, making recommendations to improve productivity
Oversee the maintenance of all insertion equipment and metering machines
Oversee the maintenance of the Print equipment
Maintain contacts and a relationship with USPS, DHL, UPS, and FEDEX and any other shippers
Responds to questions from customers and internal staff members regarding area activities
Maintains daily, weekly and monthly reporting of departmental activity
Troubleshoots issues and problems within assigned area, referring complex problems senior management
Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business
Responsible for promoting teamwork and the cross training of employees effectively utilizing Employee Engagement where possible
Ensures appropriate escalation of customer service, operational and/or employee problems
Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information
Administer all human resource policies and procedures in a fair and consistent manner
Perform all work in accordance with established health and safety procedures
Responsible for being a subject matter expert in the field of Mail Services (includes Mail Center, Statement Processing, and Print Services)
Serve as an education resource for the off-site Mail operations locations throughout the Fifth Third footprint
Communicates and offers suggestions to Off-shift Mail Services staff on the day-to-day functions of the department
Perform any other duties as assigned
Qualification
Required
High school degree or equivalent
Three (3) years Banking operations experience in specified or comparable area
Proven supervisory/leadership experience
Excellent verbal and written communication skills
Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook
Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills
Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management
Preferred
Bachelors degree preferred
Benefits
Comprehensive benefits
Incentive compensation plan
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2026-01-16
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