NEOGOV · 1 day ago
Customer Service Representative - PT 19
FL 33315, FL
Full-time
Onsite
Entry Level
$39K/yr - $63K/yr
1+ years expNEOGOV is a company that focuses on providing innovative solutions for government organizations. They are seeking a Customer Service Representative to assist internal and external customers with administrative support functions and front desk coverage for the Broward County Aviation Department. The role involves clerical tasks, managing multiple projects, and ensuring a positive interaction with the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform County procurement duties as assigned by the Supervisor
Assist the Supervisor with mail preparation, mail run, courier assignments, front desk coverage and other tasks as assigned
Complete Special Projects within the timelines assigned by the Supervisor
Prepare and submit AV Maximo Work orders and Print Shop Work Orders
Maintain Main Administration Office parking permits
Ability to use Excel proficiently
Update Employee Directory
Ability to bend, stoop, lift, push, pull items weighing up to 50 pounds to perform filing, organize files, office supplies and materials
Ability to operate a multi-line phone console
Ability to operate a computer (e.g. keyboard, mouse, video screen and software) to review and analyze data
Required sitting up to (7) hours
Ability to operate County Vehicle
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work
Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided
Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs
Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public
Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue
Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals
Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public
Performs related work as assigned
Qualification
Required
Requires one (1) year in customer service or customer relations and strong clerical and administrative skills
Must possess a valid Florida Driver's License with authority to drive a county vehicle for the duration of appointment
Must obtain and maintain Security Identification Display Area badge (SIDA) and maintain Customs and Border Protection Seal
Ability to use Excel proficiently
Ability to bend, stoop, lift, push, pull items weighing up to 50 pounds to perform filing, organize files, office supplies and materials
Ability to operate a multi-line phone console
Ability to operate a computer (e.g. keyboard, mouse, video screen and software) to review and analyze data
Required sitting up to (7) hours
Ability to operate County Vehicle
Preferred
Two years of in person and telephone customer service experience in a fast-paced office environment
Two years of administrative skills working in an office environment
Benefits
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
High-Deductible Health Plan – bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan – bi-weekly premiums: Employee $82.58 / Family $286.79
Florida Retirement System (FRS) – Pension or Investment Plan
457 Deferred Compensation county matches up to $2,000 a year
$50,000 of County-paid life insurance
Dental insurance
Vision insurance
Section 125 Flexible spending accounts for Medical Expenses and Dependent Care
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase