Net2Source (N2S) · 9 hours ago
Field Support Engineer
Mountain View, CA
Contract
Onsite
New Grad, Entry LevelNet2Source (N2S) is seeking a Field Support Engineer to provide IT support. The role involves troubleshooting macOS and hardware issues, managing support tickets, and configuring devices while ensuring user access and support for collaboration tools.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Damini Rawat
Responsibilities
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes
Qualification
Required
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase