Hobbs Madison, Inc. · 2 hours ago
Training and Development Specialist - Contract
United States
Contract
Remote
Mid LevelHobbs Madison, Inc. is a leading consulting firm focused on bridging the gap between business strategy and technology execution. The Training and Development Specialist will partner closely with various teams to develop training content and ensure staff are prepared for effective customer interactions and business processes.
ConsultingFinancial ServicesInformation Technology
Responsibilities
Design and develop training programs, materials, and job aids across multiple delivery channels including instructor-led, virtual, and self-paced learning
Create talking points, FAQs, and communication materials to support branches, call centers, operations, and digital banking associates through new initiatives or system changes
Translate complex business processes, system changes, and regulatory updates into simple, clear, and actionable training content
Partner with subject matter experts and project teams to ensure training accurately reflects current and future procedures, compliance requirements, and customer experience standards
Build quick reference guides, eLearning modules, and process documentation to support learning and compliance readiness
Deliver training sessions for front-line and back-office employees through workshops, webinars, and live demonstrations
Measure training effectiveness through feedback, knowledge checks, and performance indicators, providing insights for continuous improvement
Qualification
Required
Experience using Adobe Captivate
Experience in developing and delivering associate readiness and training programs in banking or financial services environments
Adept at creating comprehensive training materials and communications for multiple audiences and delivery methods
Skilled in identifying knowledge gaps and designing effective learning solutions that drive adoption and performance
Strong communication and facilitation skills, able to engage diverse groups and present complex information in a clear and concise manner
Comfortable collaborating across departments, including operations, compliance, risk, and digital teams, to align training with business goals
Experience supporting large-scale initiatives such as system conversions, regulatory updates, or customer experience transformations
Proficient in PowerPoint, Word, and Excel, with the ability to design professional-quality training materials and reports
Detail-oriented, organized, and capable of managing multiple projects and deadlines in a dynamic environment
Company
Hobbs Madison, Inc.
At Hobbs Madison, Inc.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dale Hobbs
Managing Director & CIO
Company data provided by crunchbase