Citizens · 1 day ago
Private Wealth Service & Support Specialist
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Senior Level
5+ years expCitizens is a financial services company, and they are seeking a Private Wealth Service and Support Specialist. This role is responsible for providing high-level support to Private Wealth clients, ensuring adherence to company policies and regulations while driving customer loyalty and business development opportunities.
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Responsibilities
Exercise reasonable diligence to understand risks associated with client product and transaction approvals/declines to limit broker dealer liability and financial loss
Independently determine business is in good order ensuring adherence with company policies, self-regulatory organizations, and state/federal regulations
Research and assist in resolving complex discrepancies relating to client accounts and trading activities
Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firm, communicating to Private Wealth colleagues and clients, tracking to resolution
Establishing relationships with numerous teams within Citizens Wealth to service our clients, while supporting divisional business needs and maintaining a “client first” mentality
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Responsible for accurately processing daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, margin processing, trade processing, fee processing, etc
Engaging with Wealth Managers and Customers, via inbound calls; processing requests, responding to their inquiries, and providing product and service level guidance
Delivering highly efficient transaction processing
Delivering superior results quickly and efficiently, utilizing effective time management skills
Processing customer requests to include options, equities, mutual fund, and fixed income trades
Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges
Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc
Be a role model and champion for continuous process improvement and organizational effectiveness
Qualification
Required
Series 7; and either Series 63 or 66
Minimum of 5+years of experience in the financial services industry, including Options, Margin, Control or restricted stock support
Strong customer service skills, with demonstrated success supporting clients and resolving complex issues
Ability to analyze complex situations in a high risk, fast paced environment
High level of technological proficiency and ability to learn new tools
Strong consultative and influencing skills to enhance and enrich the client experience
Strong attention to detail
Ability to work independently and collaboratively as part of a team
Ability to train, support, and guide team members
Preferred
Series 24 and/or Series 4
Demonstrated successful stable work history
Completed associates and/or bachelors college degree
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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