Daikin Austria · 3 days ago
Customer Service Representative/Inside Sales Representative, Level 1
Thousand Palms, CA, US
Full-time
Onsite
New Grad, Entry Level
$20.50/hr - $23.31/hrDaikin Austria is seeking a Customer Service Representative/Inside Sales Representative to manage order processing and provide superior customer service. The role involves handling customer inquiries, managing sales processes, and ensuring timely delivery of products while maintaining positive dealer relationships.
Consumer ElectronicsConsumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)ManufacturingSales
No H1B
Responsibilities
Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Superior Customer Service : Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Sales : Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts
Conflict Resolution : Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services
Order Management : Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Relationship Management : Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Inventory Management : Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift
Receive and enter all eHUB & RNC Orders
Communicate to eHUB & RNC customers inventory stock checks and status
Coordinate with warehouse all will call, deliveries, and 3rd part ship outs
Process all credits for eHUB and RNC Customers
Process all approved warranty claims for unit exchanges and parts
Maintain customer records such as PO’s, requests, and questions through email system
Pull, package, and process all parcel shipments (Equipment & LTL shipments done by warehouse)
Responsible for ordering all shipping supplies for eHUB orders
Enter and maintain all large, ongoing job orders for all customers
Serv as back up CSR for sales counter
Qualification
Required
Legally authorized for employment in the United States
Must not require employer sponsored work authorization now or in the future for employment in the United States
Company
Daikin Austria
Daikin Airconditioning Österreich gehört zu Daikin Airconditioning Central Europe und wurde 1999 mit Sitz in Wien, Österreich, gegründet.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageRecent News
2026-01-12
Sports Business Journal
2026-01-08
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