Lehigh Northampton Airport Authority · 8 hours ago
Customer Service Representative - FBO - PT (43193)
Lehigh Valley International Airport - Allentown, PA 18109
Full-time
Onsite
New Grad, Entry LevelLehigh Northampton Airport Authority is seeking a Customer Service Representative for their FBO operations. The role involves greeting customers, processing accommodation requests, and performing accounting functions while ensuring exceptional customer service.
Airlines/Aviation
Responsibilities
Greeting customers, processing requests for various accommodations including hotels, catering and transportation
Accounting functions for daily collections and nightly reconciliation
Greeting and handling Customers in a polite and friendly manner
Professionally communicate over a Unicom and two- way radio
Clerical duties and light cleaning as assigned. Must be detail oriented with exceptional Customer Service skills
Other duties as assigned
Qualification
Required
High School diploma
Previous Customer Service Experience
Ability to handle multiple tasks effectively and accurately within multiple time restraints in a fast paced environment
Customer focused and analytical with good judgment, able to work under pressure and a team player
Computer skills
Read, write and speak English
Excellent communication and interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, tenants and the general public
Aptitude to perform responsibilities with a positive attitude and in a professional manner at all times
Must be available to work nights, weekends and holidays
Valid driver's license required and maintained that meets insurance requirements
Must be able to bend, kneel, push, pull and lift up to 50 lbs. unassisted
While performing the duties of this job, the employee is required to talk or hear
The employee is required to sit for long periods of time and use hands and fingers
Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
Handles transactions required to board the aircraft in a timely and efficient manner
Company
Lehigh Northampton Airport Authority
Lehigh Northampton Airport Authority is an airlines/aviation company based out of 3311 Airport Rd, Allentown, PA, United States.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase