Dr. Robert K. Jabs School of Business · 2 days ago
Student Success Coach I
Riverside, CA
Full-time
Hybrid
Entry Level
1+ years expDr. Robert K. Jabs School of Business is seeking a Student Success Coach I who is responsible for maintaining relationships with students to promote satisfaction and retention. The role involves advising students on academic policies, managing student interactions, and contributing to retention goals.
Higher Education
Responsibilities
Serve as the students’ non-faculty primary point of University contact, develop and build supportive relationships with students through virtual and in-person modalities and efficiently track, trend, and assess student needs
Clearly, concisely, and thoroughly advise students on program requirements, academic policies, rules of matriculation, and procedures, assisting with student scheduling and comprehensive degree planning, which may include combinations of academic programs, study abroad, and unforeseen gaps in enrollment and reentry
Serve as a primary contributor to the University’s knowledge base concerning student needs and recommend updates and/or changes to programs, policies and processes, as needed
Initiate and maintain communication to students via all appropriate media, managing outbound activity including the number, type, and nature of student interactions within caseload
Participate in re-recruitment campaigns to re-enter withdrawn students into the University
Meet retention goals including percentage of active student case load that is retained: (a) from first to second term, (b) first academic year, and (c) graduation
Participate in or conduct group event sessions to effectively achieve the University’s recruitment, enrollment and retention objectives
Meet with chairs and deans on curricular changes, declaration trends, course schedule needs, desired course sequencing, potential career paths, graduate admission requirements, and desired pre-professional and research activities
Refer and facilitate student engagement with campus support services
Qualification
Required
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Demonstrated ability and willingness to live and uphold the University's Christ-centered mission and values
Knowledge, with success in working with students, clients or customers in a service-oriented environment is required
Ability to maintain detailed and consistent student records on an ongoing basis
Ability to build rapport with students through remote media
Skill in the use of personal computers and related software applications
Ability to plan, develop, and coordinate multiple projects
Ability to read and write at a level appropriate to the duties of the position
Ability to gather data, compile information, and prepare reports
Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body
Strong organizational skills and detail oriented
Excellent telephone courtesy, knowledge, and experience
Ability to make administrative/procedural decisions and judgments
Ability to resolve customer complaints and concerns
Preferred
Experience as an academic advisor in a higher education setting is desirable
Company
Dr. Robert K. Jabs School of Business
This page is for students, alumni and friends of the Dr. Robert K.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase