Concierge Medicine of West Michigan · 1 day ago
Patient Services & Front Desk Coordinator
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrConcierge Medicine of West Michigan is a small, physician-led concierge family medicine practice in Ada, MI, providing personalized, high-touch care to patients. They are seeking a Patient Services & Front Desk Coordinator to serve as the first point of contact for patients and visitors, ensuring a warm and organized experience while supporting administrative operations and patient communication.
Health CareHospitalMedical
Responsibilities
Serve as the first point of contact for patients and visitors, representing our mission and values
Check patients in and onboard new patients efficiently
Handle patient payments, billing questions, and insurance communication
Manage scheduling, appointment coordination, follow-ups, and patient messages
Triage and escalate clinical concerns appropriately via EMR, email, and phone
Coordinate referrals and outside office communication
Maintain accurate, up-to-date patient records and documentation
Support front desk operations and general administrative projects as needed
Qualification
Required
Exceptional interpersonal, communication, and customer service skills
Highly organized, detail-oriented, and dependable
Comfortable handling high volume of messages, appointments, and patient requests
Professional, discreet, and emotionally intelligent
Preferred
Experience in a medical office, concierge service, hospitality, or customer-facing role is helpful but not required
Clinical background is a plus, but strong administrative and people skills are essential
Benefits
Paid time off
Opportunity to grow within a developing concierge practice
Company
Concierge Medicine of West Michigan
Concierge Medicine of West Michigan is a healthcare practice that provides medical practices, primary, and preventive care.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase