Bilingual Customer Resolution Associate I jobs in United States
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Sunbit · 8 hours ago

Bilingual Customer Resolution Associate I

positionNV, Las Vegas, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $22/hr

Sunbit is a financial technology company that provides innovative payment solutions for everyday expenses. They are seeking a self-motivated Customer Resolution Associate to manage escalated customer cases, including payment disputes and financial hardship requests, while ensuring high customer satisfaction standards.

FinanceFinancial ServicesFinTech
check
Growth Opportunities

Responsibilities

Payment processing, calculation of payoffs and overpayments, processing refunds via card or check, and managing returned payments
Owning customer escalation cases from start to finish, including frequent merchant and customer communication
Efficiently finding solutions and options for customer complaints under a deadline
Working closely with merchants to ensure efficiency of cancellations and adjustments
Managing calls, emails, and chats in a timely manner for customers, partners, and any other escalated call center inquiries
Aiding customers experiencing financial hardship by offering/applying programs to their accounts
Maintaining Sunbit’s excellent customer satisfaction standards by providing accurate, valid, and complete information using the right systems and tools
Resolving product or service issues by clarifying the complaint, determining the cause and solution, expediting correction or adjustment, and following up to ensure resolution
Following communication procedures, guidelines, and policies

Qualification

Call Center experienceCustomer communicationTechnical troubleshootingTime managementPatienceEmpathyProblem-solving skillsAttention to detailVerbal communicationWritten communication

Required

Previous Call Center experience (both B2B and B2C experience is a bonus)
Excellent email and phone etiquette
Strong ability to communicate with confidence, integrity, and compassion via all channels
Patience, problem-solving, and critical thinking skills
Ability to gauge, adapt and respond to different types of characters
Basic technical troubleshooting skills
Excellent verbal and written communication skills
Strong attention to detail, time management skills, and ability to switch gears quickly

Benefits

Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan

Company

Sunbit

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Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
dateFounded in 2016
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
http://sunbit.com

Funding

Current Stage
Late Stage
Total Funding
$1.32B
Key Investors
Waterfall Asset ManagementGroup 11Zeev Ventures
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M

Leadership Team

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Arad Levertov
CEO (Co-Founder)
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Ornit Dweck-Maizel
CTO (Co-Founder)
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Recent News

Payments Dive
Executive Shuffle: Extend, Marqeta and Mastercard
2025-10-01
EIN Presswire
ALM CDJR Perry Offers Service Financing to Customers
2025-09-29
EIN Presswire
The Top Buy Now Pay Later Software Vendors According to the FeaturedCustomers Summer 2025 Customer Success Report
2025-08-26
Company data provided by crunchbase