Antramo, Inc · 1 day ago
Customer Success Engineer
San Jose, California, United States
Full-time
Hybrid
Senior Level
$160K/yr - $190K/yr
5+ years expAntramo, Inc is an early-stage start-up focused on detecting active data breaches and protecting businesses through AI-driven solutions. The Customer Success Engineer plays a critical role in ensuring customers unlock the full value of the platform by acting as a trusted technical advisor and collaborating cross-functionally to drive customer success and engagement.
Staffing & Recruiting
Responsibilities
Act as a trusted technical advisor, guiding customers from onboarding to expansion to ensure successful adoption and measurable value
Build strong relationships with key stakeholders to drive engagement, uncover new use cases, and influence long-term retention
Collaborate cross-functionally as the voice of the customer, providing actionable feedback to Sales, Product, and Engineering
Monitor account health, track success metrics, and proactively address risks using the client's Customer Success tools
Mentor and support peers to strengthen the overall customer experience function
Qualification
Required
Educational background in Computer Science or related field
5 - 6 years in post-sales or customer-facing roles, ideally in high-growth enterprise environments, with a strong engineering foundation and focus on customer success
Excellent communicator and relationship builder, able to manage expectations, listen with empathy, and engage both technical and executive stakeholders
Experience with Observability, Security, and IT Operations, including managing data pipelines across the full lifecycle (logs, metrics, etc.)
Proven track record of driving product adoption and uncovering new use cases to deliver measurable customer value
Based in the San Francisco Bay Area (South Bay preferred); open to 20-25% travel as needed
Preferred
Hands-on experience with modern data platforms like Snowflake or Databricks
Familiarity with enterprise-grade data security and governance tools
Practical knowledge of cloud infrastructure and services across AWS, Azure, or GCP
Strong technical acumen with a focus on customer engagement and post-sales success
Passionate about customer interaction and solving real-world challenges
Comfortable and productive in a remote work environment
Benefits
Health, dental, and vision insurance
Paid holidays
Paid time off
401(k) retirement plan
Company
Antramo, Inc
At Antramo, we specialize in transforming hiring into a seamless, strategic, and successful process.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase