Virtua · 1 day ago
IS Technology Support Specialist (Full Time, 1st Shift)
Marlton, NJ
Full-time
Onsite
Mid Level
3+ years expVIRTUA is a company seeking an IS Technology Support Specialist to provide customer support for software, hardware, and network devices. The role involves troubleshooting issues, maintaining technical documentation, and ensuring customer satisfaction through effective communication and relationship management.
Decentralized Finance (DeFi)EthereumGamingMetaverseMobile AppsWeb3
Responsibilities
Requires travel to customer/remote sites to complete tasks; home base assignment may vary based on support and customer needs - available for 24/7 support as needed
Promptly responds to tickets and work orders and initiates resolution; updates ticket’s notes to include progress and resolution; follows up with customer to ensure satisfaction; leaves follow up notice when servicing customer equipment in their absence; adheres to IT business practices
Participates in IT projects as needed
Creates and maintains support and technical documentation in department knowledgebase
Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; examines and resolves complaints; routinely rounds in customer areas to identify any trending issues or concerns
Performs in-depth research to reveal improved methods and technology for Information Technology customer functions
Independently maintains job knowledge of the latest and emerging technologies, including new hardware, mobile devices, and various operating systems and by participating in educational opportunities
Qualification
Required
Minimum of 3 years' experience in computer hardware installation, maintenance and repair
Strong analytical, technical and troubleshooting skills required
Customer focus and positive, can-do approach is critical
Must have good interpersonal, verbal and written communication skills
Able to write and maintaining clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation
Strong attention to detail, problem investigation and diagnostic skills
Preferred
Associates degree preferred
A+ certification, MCP or HDI certification preferred or equivalent work experience required
Company
Virtua
Virtua is a gamified metaverse of digital collectibles.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-01-01Seed
Recent News
2025-07-12
Venture Capital Firms
2025-07-12
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