Nestify · 6 days ago
Reservation & Partnership Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expNestify is an established international property management company that is seeking a Partnerships & Reservations Manager to drive occupancy performance across their serviced apartment portfolio. This role combines strategic partnership development with end-to-end reservations management, ensuring efficient handling of enquiries and bookings to establish Nestify’s apartments as the preferred accommodation solution.
HospitalityReal EstateTravel
Responsibilities
Identify, develop, and manage strategic partnerships with schools, universities, relocation companies, corporates, HR departments, and institutions
Secure preferred supplier agreements, negotiated rates, and volume-based deals to drive consistent booking flow
Position Nestify’s serviced apartments as the preferred solution for short- and mid-term stays
Build and maintain long-term partner relationships to ensure repeat bookings and, where possible, exclusivity
Represent the company at industry events, networking sessions, and partner meetings
Track partnership performance, including bookings generated, occupancy impact, and revenue contribution
Oversee the end-to-end reservations process, from first enquiry through to move-in day
Ensure enquiries are handled accurately, promptly, and in line with defined service standards
Protect booking quality, conversion rates, and customer experience for both landlords and applicants
Work closely with Sales, Revenue, and Operations to align availability, pricing, and partner requirements
Step in to manage escalations, complex cases, or booking risks when required
Lead, coach, and support the Reservations Agent team
Set clear performance expectations and ensure adherence to processes and SOPs
Provide hands-on support when team members struggle and ensure proper escalation of issues
Monitor individual and team performance across markets
Oversee the creation, maintenance, and optimisation of property listings across mid-term rental platforms
Ensure listings remain accurate, competitive, and aligned with market conditions
Build, document, and enforce clear SOPs for enquiry handling, booking workflows, and reporting
Identify inefficiencies and drive continuous improvement in execution and consistency
Oversee tenant payments, renewals, rent collection coordination, and deposit return processes
Coordinate pre- and post-stay inspections and handovers with Operations
Track and report on key KPIs including enquiry volume, response times, conversion rates, occupancy impact, and team performance
Provide clear visibility on trends, risks, and operational outcomes
Qualification
Required
4 to 6 years of experience in serviced apartments, corporate housing, holiday homes, or medium to long-term rentals
Proven experience developing partnerships that generate measurable booking volume
Previous experience managing or coaching a reservations, lettings, or booking team
Strong understanding of corporate housing, relocation, and student accommodation demand drivers
Excellent negotiation and relationship management skills
Strong ability to explain processes clearly, enforce standards, and drive accountability
Advanced English proficiency (C1 or C2), written and verbal
Highly organised, proactive, and comfortable working autonomously
Benefits
Competitive salary plus performance-based incentives linked to results.
A company culture that values accountability, loyalty, high performance, and work-life balance.
Company
Nestify
Property management, Vacation Rental, Rental property
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.46M2018-10-10Seed· $0.46M
Company data provided by crunchbase