Snowflake · 1 week ago
Product Manager, Strategic Projects team, Customer Experience
United States
Full-time
Remote
Mid, Senior Level
$164K/yr - $215K/yr
5+ years expSnowflake is about empowering enterprises to achieve their full potential. The Product Manager role in the Strategic Projects team focuses on defining and driving strategic initiatives to improve efficiency and operational direction for the Customer Experience organization.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData ManagementEnterprise SoftwareSoftware
Responsibilities
Define and drive strategic projects that shape the future of how the CX organization operates
Collaborate closely across diverse technical and operational teams, acting as the primary facilitator between Solution Engineering, Delivery Services, Support, and Engineering to ensure unified direction
Identify opportunities for efficiency and lead the adoption of new tools and processes across the organization
Leverage a multitude of ever-changing AI tools to solve complex business challenges and enhance team capabilities
Untangle complex problems by applying a logical sequencing of steps to resolve ambiguity and drive progress
Translate technical requirements into clear operational strategies, ensuring smooth handoffs and alignment between stakeholders
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Physics or Math, or related technical disciplines, or demonstrated prior experience in technical fields
5 years or more of hands-on technical experience with Cloud technologies with a strong ability to learn quickly and adapt to new technologies
"Troubleshooter Mindset": The ability to break down complex problems and provide a clear, logical sequence of actions to resolve them
Experience with AI/ML tools and how they can be applied to operational workflows (e.g., LLMs for knowledge management, automation agents)
Data Analysis Proficiency: Ability to use SQL or BI tools (like Tableau or Snowflake) to derive insights and back up decisions with data
Self-starter mentality: You are self-driven and comfortable defining your own path in a fast-paced environment where requirements may change
Curiosity: A genuine desire to understand how things work and how they can be improved
Strong communication skills: You are a team player who can effectively communicate with both technical and non-technical stakeholders
Preferred
Project Management Certifications (PMP, CSM, or equivalent) or experience with Agile/Scrum methodologies
Familiarity with the Snowflake Data Cloud and its ecosystem
Previous experience in a 'Chief of Staff' or technical program management capacity within a large engineering organization
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) retirement plan
Flexible spending & health savings account
At least 12 paid holidays
Paid time off
Parental leave
Employee assistance program
Other company benefits
Company
Snowflake
Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud.
5001-10000 employees
H1B Sponsorship
Snowflake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (428)
2024 (281)
2023 (154)
2022 (182)
2021 (113)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$2.03BKey Investors
Sequoia CapitalICONIQ GrowthAltimeter Capital
2022-04-19Post Ipo Equity· $621.46M
2020-09-16IPO
2020-02-07Series G· $479M
Leadership Team
Sridhar Ramaswamy
Chief Executive Officer
Benoit Dageville
Snowflake Co-founder, President of Product
Recent News
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Company data provided by crunchbase