Hemmersbach · 1 day ago
IT Field Service Technician
Redmond, WA
Full-time
Onsite
Entry, Mid Level
2+ years expHemmersbach provides IT infrastructure services in more than 190 countries, and they are seeking an IT Field Service Technician to respond to client requests for technical support. The role involves equipment installations, upgrades, repairs, and providing exceptional customer service while collaborating with team members to ensure seamless delivery of support services.
Information ServicesInformation TechnologyService IndustrySoftware
Hiring Manager
Laura Olsen
Responsibilities
Responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service
Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services
Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times
Qualification
Required
Excellent time management skill
Minimum of 2 – 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects)
Available to work a rotational 24/7 on-call; scheduled shift
Ability to lift and carry equipment up to 50+ lbs
Willingness to commute long distances between customer sites and must have a valid driver's license
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues
Benefits
Buddy program
Dental insurance
Health/ Medical insurance
Internal career development program
International job opportunities
Onboarding program
Sick leave payments
Unlimited employment contract
Company
Hemmersbach
Hemmersbach empowers IT industry leaders to offer Device as a Service everywhere.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ralph Koczwara
Founder & CEO
Company data provided by crunchbase