FirstBank · 14 hours ago
Area Retail Manager
Albemarle, NC
Full-time
Onsite
Mid LevelFirst Bank is seeking an Area Retail Manager to support the Retail Market Manager and ensure efficient branch operations. This role involves providing leadership and mentoring to branch staff, driving business growth, and maintaining high service standards.
BankingCustomer ServiceFinance
Responsibilities
Identify, develop and retain talent aligned with current and future workforce needs
Support career growth and enhancing skills aligned with First Bank’s Leadership Development model
Engage in regular discussions; provide support, direction and formative feedback for employee’s growth and development to include meeting objectives for annual reviews
Communicates and drives First Banks Mission and Vision
Support and creates collaborative relationships with other lines of business partners
Cleary define and communicate individual and Branch performance goals – supporting branch sales expectations and growth, focusing on growth and areas of need
Achieves sales results that align with the needs of the community and ultimately supports the organizational commitment to diverse lending
Act as a direct bump up for customer situations that are not able to be rectified in the branch
Facilitates regular team meetings that drive focus on sales and service growth by incorporating skill building activities and bringing in bank partners to share products and success stories
Maintain confidentiality of all employee records and information
Responsible for branches achievement in Service Excellence standards
Ensures optimum employee and customer experience
Adheres to and ensures training of policies, procedures and regulatory requirements in a mandatory time frame
Works closely with branch staff to limit controllable operating losses
Manages credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposure
Completes annual compliance courses
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act
Adheres to all levels of our Service Excellence standards
Performs other duties as required
Qualification
Required
Associate's degree or higher; or the equivalent combination of education and experience
Work related experience should consist of duties in a business environment
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures
Excellent organizational and time management skills – ability to work with minimal supervision
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel
A valid driver's license is required
Must have the ability to stand, walk, sit and use hands and fingers
Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled
Must be able to pay close attention to detail and be able to work as a member of a team
Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations
Must have the ability to exercise discretion as well as appropriate judgments when necessary
Company
FirstBank
FirstBank provides a range of financial services including personal, business, and digital banking products.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-08Acquired
Leadership Team
Olusegun Alebiosu
Managing Director and CEO
Adam Sands
Chief Banking Officer
Recent News
2025-12-09
2025-11-23
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