Floor Coverings International · 4 hours ago
Production Coordinator
Duluth, MN
Full-time
Onsite
Mid Level
$50K/yr - $65K/yrFloor Coverings International is a locally owned franchise delivering exceptional flooring solutions with a customer-first focus. The Production Coordinator will lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish.
Home Decor
Responsibilities
Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention
Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes
Communication: Provide customers and installers with clear updates on project start dates and timelines
Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects
Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent
Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships
Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships
Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs
Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track
Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations
On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations
Product Management: Oversee product allocation and manage job costs efficiently
Documentation: Take before-and-after photos for every project to ensure accountability and quality
Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships
Qualification
Required
Experience in flooring installation & production management
Strong communication skills (phone & in-person)
Proficient in scheduling, planning, and workflow optimization
Tech-savvy (Salesforce, Excel, Outlook, etc.)
Problem-solver with proactive planning skills
Highly organized and detail-oriented
Confident decision-making abilities
Valid driver's license and insurance
Preferred
Established industry contacts preferred
Benefits
Bonus based on performance
Competitive salary
Paid time off
Training & development
Bonus Opportunities
Paid Vacation and Holidays
Company-Provided Computer
Paid Training and Ongoing Development
Company
Floor Coverings International
Floor coverings provides innovative designs n flooring and constructional oriented services.
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2003-10-20Acquired
Leadership Team
Jeff Bray
CEO
Jeremy Witte
CEO/Owner
Recent News
Floor Coverings International
2025-10-29
2025-07-28
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