firsthand · 1 day ago
Bilingual Recovery Peer Specialist
Miami, Florida
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expfirsthand is a company dedicated to supporting individuals living with serious mental illness (SMI) through a holistic approach that includes peer recovery specialists. The Bilingual Recovery Peer Specialist, referred to internally as firsthand Guide, will engage with individuals to build trust, assist with healthcare access, and support their recovery journey while working closely with a multidisciplinary team.
Health CareMental HealthPersonal HealthWellness
No H1B
Responsibilities
Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
Support individuals health needs by scheduling appointments, taking vitals, assisting in successfully attending and completing clinical visits and assisting with telehealth access
Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
Help address social determinants of health, facilitating access to benefits, resources, and transportation
Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
Perform initial and ongoing telephonic outreach
Participate in ongoing training and professional development
Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change
Promote and monitor individuals' success in adhering to their personally approved care plan and provide motivational interviewing support for their adherence to their informed medication and treatment choices
Qualification
Required
Lived experience with SMI and/or SUD
Recovery Peer Specialist certification, or eligibility and willingness to obtain certification within six (6) months of employment
Valid driver's license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company's insurance policy
Demonstrated proficiency with technical tools like email, messaging services, and apps
Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
Empathy, compassion, and approachability
Excellent listening, communication, and interpersonal skills
Personal knowledge of recovery
Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
Comfort working collaboratively within multidisciplinary team
Basic proficiency with smartphone and computer technology
Preferred
High proficiency in Spanish preferred but not required
Experience with direct in-person outreach and engagement for individuals with SMI and SUD
Expertise in recovery education and coaching
Understanding of whole health and trauma-informed approaches to peer support
Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts)
Eagerness to expand knowledge about a broad range of health conditions
Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one
Benefits
Physical and mental health
Dental
Vision
401(k) with a match
16 weeks parental leave for either parent
15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
Supportive and inclusive culture
Company
firsthand
Firsthand is a mental health platform that supports underserved people with serious mental illnesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$42.89M2023-02-03Series Unknown· $28.08M
2021-12-06Series Unknown· $14.81M
Leadership Team
Samir Malik
Co-Founder and CEO
Andrew Hayek
Co-Founder & Board Director
Recent News
Behavioral Health Business
2025-10-10
2025-08-13
thesaasnews.com
2025-07-25
Company data provided by crunchbase