firsthand · 2 days ago
Bilingual Triage Nurse
United States
Full-time
Remote
Mid Level
$75K/yr - $75K/yr
3+ years expFirsthand supports individuals living with serious mental illness and is seeking a Bilingual Triage Nurse to provide telephone and electronic triage support. The role involves managing clinical issues, coordinating care, and training peer workers in a remote setting.
Health CareMental HealthPersonal HealthWellness
No H1B
Responsibilities
Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately
Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively
Coordination: Coordinate care with patients’ other providers to ensure seamless health management
Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers
Qualification
Required
Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states
Bachelor of Science in Nursing (BSN)
At least 3 (three) years of clinical care experience in an Emergency Department
Experience working with populations facing challenges such as behavioral health and/or substance use disorders
Care management and coordination experience
Bilingual in Spanish
Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care
Problem-solving expertise with a creative, patient-centered approach
Ability to provide condition-specific patient education and self-management guidance
Adaptability to varying team cultures and processes
Empathy, compassion, and approachability in patient and team interactions
Preferred
Certification in Psychiatric-Mental Health Nursing (PMH-BC)
Washington state RN license
Benefits
Physical and mental health
Dental
Vision
401(k) with a match
16 weeks parental leave for either parent
15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
A supportive and inclusive culture
Company
firsthand
Firsthand is a mental health platform that supports underserved people with serious mental illnesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$42.89M2023-02-03Series Unknown· $28.08M
2021-12-06Series Unknown· $14.81M
Leadership Team
Samir Malik
Co-Founder and CEO
Andrew Hayek
Co-Founder & Board Director
Recent News
Behavioral Health Business
2025-10-10
2025-08-13
thesaasnews.com
2025-07-25
Company data provided by crunchbase