Defense Information Systems Agency · 1 week ago
SUPV IT SPECIALIST (CUSTSPT)
Denver, CO
Part-time
Onsite
Mid, Senior Level
1+ years expThe Defense Information Systems Agency is seeking a SUPV IT SPECIALIST (CUSTSPT) to support the mission of the US Cyber Command. This role involves supervising customer support staff and managing the delivery of IT services, ensuring operational integrity and security of systems.
Communications InfrastructureGovernmentInformation TechnologyNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Section Chief supervising skilled customer support staff. Responsible for overall management of planning and delivering customer support services like troubleshooting, customer assistance, and training to meet customer requirements
Principal technical authority for effective and advanced management of customer computing requirements for assigned systems. Directs large-scale projects with technical authority over a wide range of IT disciplines, systems, and applications
Provides expert technical guidance, interpretation, and implementation oversight of information security policies and practices to ensure operational availability and integrity of enterprise applications, systems, networks, and data
Procedures and strategies in the delivery of multi-discipline IT services required to achieve data and system integration and interoperability for assigned systems and applications
Qualification
Required
Must be a U.S. Citizen
Males born after 12-31-59 must be registered or exempt from Selective Service
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination
In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months
Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position
Experience in planning, and delivery of Information Technology (IT) customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements, personnel management and planning, directing, reviewing and coordinating the efforts of work operations
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement
There is no substitution of education for the qualifying experience at the GG-13 grade level
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
Defense Information Systems Agency
Defense Information Systems Agency is an IT support agency that offers analytics, testing, and computing services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Harry Roberts
Chief Engineer Business Systems SD2
Recent News
2025-11-27
2025-11-25
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