Raymour & Flanigan Furniture and Mattresses · 22 hours ago
Customer Service Lead
Farmingdale, NY
Full-time
Onsite
Mid LevelRaymour & Flanigan is a furniture and mattresses company that values its associates and aims to enhance customer experience. As a Customer Service Lead, you will assist customers with their purchases, manage deliveries and payments, and support a small team while ensuring excellent service and resolution of customer issues.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Qualification
Required
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Benefits
Health benefits
401k with company match plus profit sharing
Annual breakfast prepared by our owners
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
Bread Financial Payments, Inc.
2025-10-23
2025-10-23
Company data provided by crunchbase