Aston Carter · 1 week ago
Customer Service (Sales Representative In Training)
Philadelphia, PA
Contract
Onsite
Entry Level
$20/hr - $20/hr
2+ years expAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. They are seeking a Customer Service Associate who will assist customers from initial inquiries to the point of sale, playing a critical role in the sales process.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet on a daily basis
Answer customer responses and reply to customer emails daily
Promptly respond to incoming sales calls and customer inquiries
Determine vehicle needs by asking questions and listening to customer needs
Recommend alternate vehicle choices when necessary
Stay informed about new products, features, and accessories and recommend them to customers
Make follow-up calls to customers daily according to a predetermined work plan
Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction
Maintain and consistently implement a prospect development system
Set appointments with prospects to visit the showroom or meet at a place of their choice
Meet with prospects during appointment times, review vehicle choices and features, and finalize purchase and paperwork with customers and dealership staff
Establish, implement, and maintain personal income goals consistent with dealership standards of productivity
Occasionally, move vehicles from the lot to the front of the store for customers to take test drives, and accompany customers on test drives
Qualification
Required
2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry
Proficiency with Microsoft Office
Professional demeanor and ability to communicate with customers via email, telephone, and in person
Comfortable with data entry work and recording customer information into the customer service database
Ability to answer incoming customer inquiries via phone and email
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within the customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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