California State University - East Bay · 1 day ago
Director of Financial Aid & Scholarships
Hayward, CA
Full-time
Hybrid
Director/Executive
$140K/yr - $150K/yr
6+ years expCalifornia State University - East Bay is a regionally engaged university committed to academic innovation and student success. The Director of Financial Aid and Scholarships is responsible for the overall administration of the Financial Aid and Scholarships Office, leading a team to ensure compliance with federal and state regulations, and developing strategic plans to align with the university's mission.
Higher Education
No H1B
Responsibilities
Acts as a change champion. Leads courageously by addressing difficult issues. Works to resolve issues at the peer level and takes measures to mitigate future issues. Supports and moves new initiatives forward. Identifies current and future challenges and proposes effective solutions
Understands what issues require a “sense of urgency” and handles accordingly
Ensures confidentiality around sensitive issues
Facilitates an environment that motivates, empowers, and inspires commitment from employees. Assumes good intent with one another and work on the premise of trust
Demonstrates commitment to creating and sustaining a diverse and inclusive workforce
Provides clear direction. Communicates effectively and with purpose
Creates and implements methods for improving individual and team performance. Builds effective teams committed to organizational goals. Works with a spirit of collaboration, inclusion, respect and collegiality
Takes ownership of issues and demonstrates accountability
Creates an environment in which employees are recognized for their accomplishments and contributions to the success of the team. Builds competence in others through effective coaching, performance management and mentoring
Supports and encourages professional and career development for employees. Fosters a culture of support and success for new hires by utilizing effective onboarding methods
Understand the university’s mission and vision and how the department/division work activities and goals support the mission. Ensures cross-divisional support and participation
Recognizes, understands, and appreciates different roles across the institution. Identifies and calls advocacy behavior. Speaks and advocates with one common voice. Determines, effectively allocates, and coordinates resources
Oversees and regularly evaluates the administration and operations of the Financial Aid Office by directing, evaluating and supervising staff, delegating and monitoring assignments, formulating department policies and procedures, and managing recruitment
Serves as the designated official for the university, responsible for all federal and state student financial aid programs, and as such, certifies that the university is in compliance with all federal and state regulations and laws governing the administration of student financial assistance programs
Serves as the official representative for the university with the federal Department of Education for all federal financial aid programs and with the state of California for all state financial aid programs. Administers federal grant, loan, and work study programs
Administers the State University Grant, Cal Grant programs, and NCAA Athletic awards. Directs and handles student financial aid appeals and inquires
Directs the implementation of electronic automated systems and the purchase of required software. Oversees the appropriate accounting and proper disbursal of student aid
Oversees the accuracy and effectiveness of student awards prepared by financial aid staff and approves/denies all awards. Assures proper documentation of records for federal and state audit purposes
Develops, implements and oversees scholarship award and selection processes, consistent with governmental regulations, University priorities and donor specifications. Provides counsel and advice to campus leadership on pertinent issues relating to financial aid and scholarships. Serves as an active contributor on the enrollment Planning Administrative Advisory Group (EPAAG)
Responsible for responding to all financial aid requests from the Chancellor’s Office and attending systemwide meetings
As a strategic partner, recommends, creates, and implements long and short-term strategic plan goals and operational plans for Financial Aid & Scholarships
Ensures Financial Aid & Scholarships goals align with and support the overall mission of the university
Motivates and encourages commitment to achievement of strategic plans. Effectively communicates the strategic initiatives
Accomplishes strategic goals for Financial Aid & Scholarships
As a member of the campus community, ensures a community focused strategy to support the university’s mission
Identifies and anticipates community needs. Builds effective strategic alliances internally and externally
Collaborates with business partners in the achievement of university goals that support the university’s mission
Initiates and develops strong working relationships with the community. Recognizes the importance of collective strength, knowledge, and information. Actively solicits and acts upon feedback. Develops and implements solutions. Successfully negotiates through persuasion. Gains support and commitment from others
Works to find common ground and group consensus. Takes the necessary measures to solicit and influence internal and external support. Demonstrates commitment to diversity
Qualification
Required
Bachelor's degree in related field plus six years of progressively responsible work experience in higher education financial aid administration, which includes a minimum of four years leading and/or supervising the work of others; or an equivalent combination of education and experience
Preferred
Master's Degree
Work experience in an academic setting, ideally Public Higher Education
Demonstrated commitment and ability to advance the University's goals in the areas of diversity and inclusive excellence
Benefits
Medical
Dental
Vision
Retirement (CalPERS)
401k
457
403(b)
Dependent and health care reimbursement accounts
Life insurance
Vacation and sick
14 paid holidays
One personal holiday
Tuition fee waiver
Company
California State University - East Bay
California State University, East Bay is the San Francisco East Bay Area's high-access public university of choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Chaw
Interim Vice President, Administration and Finance/CFO
Andy Mayeda
CRM Co-Program Manager and IT Partner
Recent News
2025-09-25
2025-04-26
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