NEOGOV · 2 days ago
Oracle Cloud ERP/Fusion Support Specialist (Systems Programmer II)
Annapolis, MD
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $156K/yr
2+ years expNEOGOV is seeking a full-time Oracle Cloud ERP/Fusion Support Specialist to provide technical support and troubleshooting for Oracle ERP applications. The role focuses on enhancing customer experience within Finance, Purchasing, and Budget modules, requiring strong problem-solving skills and collaborative abilities in a fast-paced environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide timely technical support to end-users for Oracle Cloud ERP/Fusion applications
Diagnose, troubleshoot, and resolve common issues related to Finance, Purchasing, and Budget modules within Oracle ERP
Diagnose, troubleshoot and resolve common ERP interchange issues related to data coming into and leaving the system
Create and maintain Oracle ERP reports for operational needs
Collaborate with business users to understand their requirements and assist in finding solutions
Assist with the configuration, testing, and deployment of Oracle ERP enhancements and updates under guidance
Develop and maintain basic documentation for support procedures and common issues
Monitor system performance and report on areas for improvement
Participate in testing and validation of new features and functionalities
Work closely with other IT teams and Oracle support to escalate and resolve complex issues
Provide basic training and guidance to end-users on Oracle Cloud ERP functionalities
Qualification
Required
Experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role
Understanding of Oracle Cloud ERP/Fusion modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget
Understanding of financial processes, procurement workflows, and budgeting principles within an ERP context
Good customer service skills with a willingness to build positive relationships with users
Ability to diagnose and resolve common technical issues
Experience with incident management and ticketing systems
Good analytical, problem-solving, and communication skills
Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies
Two or more years of experience in telecommunications, computer operating systems, and database management
24/7 On-Call Availability Required
Background Check Required
A Hybrid work environment to include at least 2 days in the office
Preferred
Two (2) or more years of work experience as an Oracle ERP Support Specialist or similar role
Prior work experience in Oracle ERP modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget
Prior work experience and understanding of financial processes, procurement workflows, and budgeting principles within an ERP context
Prior work experience creating and integrating new interfaces for an Oracle ERP Implementation
Prior work experience in diagnosing and fixing issues with financial, budget, and purchasing data exchanges
Prior work experience with incident management and ticketing systems
Prior work experience in writing operational reports for an ERP system
Prior work experience with Oracle Integration Cloud (OIC) or other integration tools
Knowledge of SQL and Oracle database concepts
Familiarity with Local Government
Benefits
Medical/Health Insurance Plans
Dental Insurance
Vision Insurance
Employee Life Insurance
Disability Income Insurance
Pension Plan
Deferred Compensation Section 457 Plan
Direct Deposit
Credit Union
Holidays
Annual Leave
Disability Leave
Personal Leave Day, 5 per calendar year
Leave Sharing
Employee Assistance Program
Flexible Spending Accounts
Voluntary Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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