Senior IT Support Engineer jobs in United States
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Rain · 1 day ago

Senior IT Support Engineer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

Rain is the fastest-growing earned wage access fintech in the U.S., serving 2.5 million employees and backed by top investors. They are seeking a Senior IT Support Engineer to provide top-tier support to their global user base and ensure smooth daily operations across hardware, software, network, and collaboration tools.

BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechWeb3
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H1B Sponsor Likelynote

Responsibilities

Drive IT automation initiatives using scripting or low-code/no-code platforms to streamline workflows
Provide high-quality, customer-focused IT support for our global teams (NORAM, EMEA, LATAM, India)
Administer and secure Google Workspace (user provisioning, security, troubleshooting)
Manage device lifecycle and compliance using Workspace ONE UEM/MDM and oversee end-to-end IT asset lifecycle
Document IT processes, manage knowledge bases, and contribute to SOC2, ISO 27001, and PCI DSS compliance efforts
Lead onboarding and offboarding operations, coordinating with Compliance, People, and Security
Support key collaboration platforms (Jira Service Management, Slack, Zoom, Confluence, etc.)

Qualification

Google Workspace administrationWorkspace ONE UEM/MDMJira Service ManagementIT asset managementNetwork infrastructure designCompliance frameworksMac supportLinux supportWindows supportIT automationAI tools familiarityDocumentation skillsProject managementCustomer-focused mindsetCross-team collaboration

Required

Advanced proficiency in Google Workspace administration & Workspace ONE UEM/MDM solutions
Experience with Jira Service Management administration
Proven success in driving IT automation and hands-on experience with IT asset management
Expert supporting Mac, Linux, and Windows, and in designing small-to-medium office network infrastructure
Familiarity with compliance frameworks like SOC2, PCI DSS, or ISO 27001
You have at least 7 years of IT experience, including 2+ years in a senior or lead role
You are a proactive problem-solver with a hands-on approach, adaptable to fast-paced, agile environments
You are an excellent communicator with a strong customer-focused mindset and proven cross-team collaboration skills
Strong documentation and project management abilities

Preferred

Startup experience preferred
Passion for leveraging AI tools in IT operations or familiarity with AI-enhanced solutions

Company

Rain

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Rain is a fintech company that builds stablecoin-powered payment infrastructure, allowing businesses and individuals to use tokenized money.
dateFounded in 2021
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.rain.xyz

H1B Sponsorship

Rain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$332.5M
Key Investors
ICONIQ CapitalSapphire VenturesNorwest
2026-01-09Series C· $250M
2025-08-28Series B· $58M
2025-03-24Series A· $24.5M

Leadership Team

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Farooq Malik
Co-Founder and CEO
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Charles Yoo-Naut
Co-Founder and CTO
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Recent News

alleywatch.com
#NYCtech Week in Review: 1/11/26 – 1/17/26
2026-01-20
PYMNTS.com
Global Crypto Card Payment Volume Reaches $1.5 Billion Per Month
2026-01-17
Cointelegraph
​​Polygon strikes $250M deal for Coinme and Sequence in stablecoin payments push
2026-01-16
Company data provided by crunchbase