Veterans Sourcing Group, LLC · 3 months ago
Consumer Complaints Analyst
New York, NY
Full-time
Onsite
New Grad, Entry LevelVeterans Sourcing Group, LLC is seeking a Consumer Complaints Analyst responsible for investigating and preparing comprehensive written responses to complaints from state insurance departments and other government agencies. The role ensures timely resolution of complaints while maintaining compliance with regulatory standards and company policies.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Investigate complaints received from regulatory and government agencies thoroughly and impartially
Analyze case details, review supporting documentation, and identify key issues to address in responses
Prepare clear, concise, and professional written responses tailored to meet the requirements of each agency
Collaborate with internal departments to gather relevant information and coordinate responses
Maintain accurate and detailed records of all complaint investigations and resolutions
Ensure all responses are submitted within established deadlines
Stay up to date with industry regulations, standards, and best practices to ensure compliance
Qualification
Required
Meticulous attention to detail: Ability to ensure accuracy in documentation and responses
Excellent verbal and written communication skills: Craft professional correspondence and articulate findings with clarity, confidence, and professionalism
Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities
Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment
Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism
Strong analytical and investigative skills
Proven ability to meet deadlines and manage multiple cases simultaneously
Proficiency in using office software (e.g., Microsoft Word, Excel, and Outlook)
Bachelor's degree in business, communications, or a related field, or equivalent work experience
Preferred
Familiarity with insurance industry regulations or experience in a regulated environment
Prior experience working as a paralegal for a law firm or corporate legal department of an insurance company preferred, but not required
A certificate from a Paralegal Studies program is a plus
Company
Veterans Sourcing Group, LLC
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase