Ecommerce Customer Service Representative jobs in United States
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24 Seven Talent · 1 week ago

Ecommerce Customer Service Representative

positionBell, CA
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$21/hr - $21/hr
date2+ years exp

24 Seven Talent is seeking an experienced Customer Service Representative to join a fast-paced fashion e-commerce team on a temporary basis. This role will support the customer experience function during a maternity leave, focusing on providing exceptional service to customers in the fashion industry.

Human ResourcesRecruiting

Responsibilities

Respond to customer inquiries via email, phone, chat, and social media with professionalism and empathy
Assist customers with order processing, returns, and exchanges
Provide detailed product information and recommendations
Accurately document all interactions and feedback in CRM system (Gorgias or similar)
Collaborate with internal departments to resolve order or shipping issues
Ensure all customer interactions reflect the tone and values of the brand
Proactively communicate with warehouse and internal teams to ensure timely resolutions
Maintain high attention to detail and ensure accuracy in all communications and transactions

Qualification

Customer service experienceFashion e-commerce knowledgeCRM proficiencyLuxury customer serviceWritten communication skillsVerbal communication skillsCollaborative mindsetAttention to detail

Required

Minimum 2 years of customer service experience, preferably in fashion or e-commerce
Strong written and verbal communication skills
Proficiency in CRM platforms such as Gorgias, Zendesk, Loop or similar is a must have
Ability to work independently while maintaining a collaborative mindset
Comfortable working in a fast-paced, high-volume environment
Must be available to work onsite in Los Angeles, CA

Preferred

Experience with luxury or premium customer service is highly preferred

Company

24 Seven Talent

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24 Seven partners with companies to get marketing, creative, and digital work done by providing the right talent, innovation, and insights.
dateFounded in 2000
location
Newport Beach, California, USA
people-size201-500 employees
web-link
https://www.24seventalent.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Morgan Stanley Asia
2016-10-06Private Equity

Leadership Team

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Celeste Gudas
Chairwoman, Founder
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Recent News

PR Newswire
24 Seven CEO Anthony Donnarumma Named to SIA Staffing 100 North America List for Fourth Time
2026-01-16
PR Newswire
24 Seven Acquires Marketing Consulting Firm Markacy
2025-11-13
PR Newswire
24 Seven Strengthens Market Position with Acquisition of Futureman and MTP
2025-10-10
Company data provided by crunchbase